Reviews are often the deciding factor when a patient chooses between two hospitals. We help you ask every patient for honest feedback, respond to every review professionally and privately resolve complaints. We never buy, fake or filter reviews.
Who it is for: Hospitals, clinics and doctors with few reviews, an unfair rating or no process for responding.
What is included
- Review request process at discharge and after consultations
- Response guidelines that never disclose patient information
- Response drafting for Google, Practo and other platforms
- Monitoring and alerts for new reviews and mentions
- Complaint escalation path to your patient relations team
- Monthly rating, volume and sentiment report
What we measure
- New reviews per month
- Average rating by location and doctor
- Response time to reviews
Reported fortnightly and monthly, including what is not working and what we are changing.
Timelines
A steady flow of reviews usually starts within the first month of a working request process.
Compliance built in
Everything we publish for this service is reviewed before it goes live against the medical advertising rules of its market (including NMC norms in India), platform health policies and data protection laws. We never promise rankings, patient numbers or clinical outcomes.
Questions about online reputation and review management
Can you remove negative reviews?
We can only request removal of reviews that break platform rules. For genuine complaints, the answer is a good response and a fix.
Do you buy reviews?
Never. Fake reviews break platform policies and erode patient trust.